FAQs and Content Rules

What are the Profile Rules?

Public content should NOT include:

• Your Contact Information
• Details About Your Tabby VIP Mempurrship
• Any Offensive Language
• Illicit or Illegal Activities
• Promotion for Products or Services without written approval from Tabby. Contact Hello@TabbyDates.com for more information.

What is the minimum age requirement?

The minimum age requirement for Tabby is 18 years old.

What was that email about a new app/site name?

Tabby was experiencing outages due to issues stemming from our previous operations portal! We were down for a few days as we transitioned to a new system. The portal operators decided to offer Tabby users a temporary site to ensure accounts were not lost and are still accessible in the transition, although contractually they could not use Tabby branding.

I used to have a Tabby account, but my information is gone. What happened?

We had been listening to user concerns about bugs (fleas, as we call them), and development issues from our 2020 update, and so we overhauled the design and built a new version of Tabby that squashes those fleas. The new version works much better! In order to make sure those changes work best, we had to ask users to write a new bio and add new photos (we bet you’ve got more recent kitty photos on your phone to update your profile with..!) In many cases, that meant users had to create a full new account. Have questions about your account, matches, or messages? Contact us.

How do I change my Private Details?

You cannot edit your Private Details directly in the app after onboarding. If you need assistance or want your Private Details changed, email us at Hello@TabbyDates.com.

How do I change my Public Profile Details?

To change your public profile details, click on the person icon in the top left corner, then scroll down to click on Edit Profile. There, you can change your first name, age, the city and state you’d like displayed, your bio, your cats’ names (if you have any), and your display name. Your display name is automatically generated with your first name and your cat’s name to begin, or you can choose to edit it.

If you cannot edit your age directly in the app, it may be because of your settings with the social login you used to sign in. If you sign in to Tabby with Facebook, update your age on your Facebook profile and the change may be reflected on Tabby within 24 hours.

Why was a photo deleted from my account or rejected?

If one of your photos has been taken down, it may have violated our License Agreement or Conditions of Use.

• Photos may not contain pictures of children under the age of 18 under any circumstance. This includes anything that could be affiliated with children e.g. children’s clothes, schoolgirl fancy dress, photos taken in a child’s bedroom or playroom etc.
• Your face must be discernible in the photos of you
• No nudity or pornographic material may be posted
• A photo must be yours or you must have permission to use the photo
• No photos showing drug use, obscene behavior, or other illicit activity
• No watermarks, symbols, or text over photos
• Photos must be posted in the correct area of the profile. Photos with no people and no cats will be removed. Your main profile photo must contain an image of you (we suggest an image of you with your cat if you have one!). The remaining photo section of your profile must contain images of you and may also contain images of cats.

Can I promote my cat business?

Have Tabby profiles must feature your photo and cannot be promotions for other entities. Please reach out to our team at Hello@TabbyDates.com to discuss other ways for you to promote your cat businesses with Tabby.

Why has my account been deactivated or content been removed?

Your account may have been deactivated or had your content removed for violating our terms of service.

How can I appeal account deactivation?

If you believe this was done in error, please email Hello@TabbyDates.com with the subject line “Appealing my Tabby account deactivation.”

• In the email, tell us what email address or phone number you used to log in to Tabby. Phone numbers must include country codes and area codes.
• Send a description of why you are emailing Tabby and why you believe your account should not have been deactivated.

A Tabby representative will follow up with your request. You may be asked to provide photo identification before account reinstatement.

What is RealMe?

RealMe is an online reputation platform dedicated to building a new era of trust and transparency across the U.S. Internet. RealMe’s integration empowers users with trustworthy reputation and background information, profile verification through instant access to more than 275 million verified Reputation Profiles. RealMe’s platform uses public records to source background information that can include court records, sex offender status, personal reviews, and more to make online interactions and transactions safer while empowering consumers to manage their own online reputation.

Why do I have a listing on RealMe if I never joined?

The information in your RealMe Reputation Profile, including photographs, is gathered from a variety of public records and other sources similar to what you might find in a Google search.

What is RealMe? Does RealMe store any of my personal information?

RealMe does not store any personal information once a match has been made. All personal identifiable information is obfuscated such as, last name, email address, phone number and relatives.

How do I cancel my RealMe Premium Membership?

A RealMe Customer Care Representative is available to help you cancel your membership. Call them toll-free at (800) 695-4335 or by sending an inquiry to support@therealme.com. Agents are available Mon-Fri: 6am – 7pm Pacific Time and Sat-Sun: 6am – 5pm Pacific Time. You also have the flexibility to cancel your subscription by disabling your automatic renewal. Once this feature is disabled, you can enjoy your premium benefits until the term expires. If you would like to disable your automatic renewal, please visit your My Account section in the upper right hand corner of the RealMe profile page or contact a Customer Care Representative.

How am I billed for RealMe?

All premium RealMe memberships are billed up-front to guarantee uninterrupted service throughout the selected term. All memberships are set to automatically renew at the end of their term.

How Do I contact RealMe Customer Care?

Contact RealMe Customer Care Representatives toll-free at (800) 695-4335 or support@therealme.com. Representatives are available Mon-Fri: 6am – 7pm Pacific Time and Sat-Sun: 6am – 5pm Pacific Time.